- Homecare service
Selby Office
Report from 14 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 7 and 11 November 2024 Selby Office provides personal care for adults, people living with dementia or people with a physical disability living in their own homes. At the time of the inspection there were 7 people receiving a regulated activity from the service. This is the first inspection for this service. People received care which was safe and appropriate to their needs. Risk assessments were in place. Medicines were administered and managed safely. Appropriate infection prevention and control measures were in place. People received person-centred care in line with their assessed needs. People were supported to improve their health. People received kind, compassionate care from staff who were suitably trained. People had consented to their care. The service was responsive to people’s changing needs. The service was well-managed with appropriate governance systems in place. Action was taken to track and learn from any incidents or identified concerns. People, relatives and staff knew the registered manager well and were comfortable speaking with them.
People's experience of this service
People we spoke with all told us they were happy with the care they received. Comments included, “The care is excellent, they are brilliant”, “They are excellent, the team are brilliant” and “We have a good banter. They (staff) are friendly, and we get on very well. They are always smiling and dedicated to the job.” People’s relatives confirmed people received care which was person-centred and safe. Relatives’ comments included, “[The registered manager] truly understood [family member] was an individual. They have never failed to live up to my expectations”, “They (staff) are so thorough and thoughtful”, and “[Name of family member]’s progress is important to them, they (staff) are encouraging of her development and are supportive of it.” A staff member told us, “They (people) are safe. They all look happy and say positive things about [staff] and the manager.”