Westminster Homecare Limited – Clacton and Tendring

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. A person told us, “I am very happy, [staff] are very friendly and nice. I couldn't wish for better [care workers].” Another person said, “[Staff] are friendly, they talk to me, and I feel relaxed with them like a friend.” This was modelled by leaders. For example, a professional told us, “Overall, I find [Westminster Homecare Limited (Clacton)] a lovely care agency that are very passionate about the care and support that they provide to all of their service users.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. This included respecting people’s preferences for staff to support them and recording this information in care plans. A person told us, “I asked for just females [staff] and they have done just that.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. A person said, “[Staff] are very, very respectful. They always ask what do I want help with, [asking me], ‘Can you manage that yourself?’. As they know I want to be as independent as possible. They talk to me as a human being and not a client.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. This extended to people’s family members, reducing anxiety and providing information, support and comfort as part of a holistic approach to care. Records clearly set out how to support people to remain calm and comfortable, such as using gentle touch, singing or keeping a peaceful and quiet environment, depending on the particular person’s needs and preferences.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. The registered manager routinely shared compliments and positive reviews with staff to promote morale. A staff member told us, “This company is the best I have ever worked for. I get home at the end of the day, and I know we have done a good job, and everyone is cared for and happy.” Another staff member said, “I am very happy in my role and the company is very caring and supportive. Anything we need we only must ask.”