Treetops Residential Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 7 January 2025 to 23 January 2025. Treetops is a residential care home supporting older people who may be living with dementia. This is the first comprehensive assessment since the service was registered with us under this provider. Potential risks to people’s health and welfare had been assessed and action had been taken to reduce the risks. There were enough staff to meet people’s needs, who had been recruited safely and received training appropriate to their role. Staff told us they were supported by the management team and had developed their skills to take on new roles. Staff were supported to speak up, staff and management understood their role to protect people from abuse and discrimination. People received their medicines as prescribed, and staff worked with health professionals to make sure their health needs were met. Staff understood how to support people to make decisions, and these were respected. The management had oversight of the quality of the service, regular audits were completed and action taken when shortfalls were identified. The provider had made and continued to make improvements to the building and environment to support people.

People's experience of this service

People were supported to be independent. Staff had involved people in developing risk assessments, these had been reviewed regularly and when people’s needs had changed. People described how they had been supported to go out independently including to the shops and GP. When their needs had changed the risk assessment had been changed and additional support put in place. One person told us, “When I first started going out by myself, I was a bit scared but I’m not now. The provider got me a phone and now I know they’re at the end of the phone, if I need them.” People told us they were given choices, including meals and how their rooms were decorated. They were supported to take part in activities, including helping with setting up the tables. One person told us they made their own breakfast when they woke early, they had access to the kitchen, making tea and toast. People attended regular meetings and were asked their opinions on the quality of the service in surveys. The provider described how they had acted on people’s comments including more hot breakfasts being available and more activities. People were given information in the format they could understand including pictorial and there was clear signage around the building to support people to find their way safely.