Diversicare Limited

Diversicare Limited is a domiciliary care service providing personal care to people living in their own homes. The service provides support to older people and younger adults with a physical disability, sensory impairment, and dementia. At the time of our inspection there were 25 people using this service, including 7 people who were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Record relating to medicines were not robust and we found shortfalls in staff recruitment processes. We made recommendations about this. There were enough skilled and experienced staff to ensure people were safe and risks to people were identified and managed. People felt safe using this service and staff were aware of their safeguarding responsibilities. We were assured infection control procedures were safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs were assessed prior to them starting to use this service and staff received the training they needed to deliver effective care and support. The provider worked well with other healthcare professionals to enhance people’s health and wellbeing.

People were treated well and their individuality was respected. People’s privacy, dignity and independence were respected and promoted. People and their relatives spoke highly of the service they received and of the staff team.

People received personalised care and care records were person-centred. The provider was following the Accessible Information Standard. There was a policy for responding to complaints and people were aware of the procedure. People told us they had no need to complain about this service.

The provider had a clear management structure. However, we did find shortfalls in some of the governance systems. We have made a recommendation about this. There was a positive and open culture and managers communicated well to the staff team. Staff spoke positively of the work they do and of the managers. The provider understood their responsibilities under the duty of candour.

For more details, please see the full report for Diversicare Limited which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 October 2022 and this is the first inspection.

Why we inspected

This inspection was prompted due to Diversicare Limited being a newly registered service.

Recommendations

We made recommendations in relation to the management of medicines, staff recruitment and overall governance at this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.