Amberley Lodge - Purley

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The service was effective, very well managed and met people’s needs to a high standard. This was supported by people, relatives and health and social care professionals we spoke with.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff said they helped people to make their own decisions about their care provision wherever possible. They told us people’s needs and risks to people's health, well-being or safety were assessed and reviewed monthly to take account of their changing needs and circumstances. Risk assessments were in place for risks to people such as for choking or falls. Staff said these assessments were detailed and provided guidance for them to follow to help minimise identified risks. Risk management plans included information that identified the potential impact on staff as well as on the person. The registered manager said in order to meet people’s varying communication needs, key information was provided to people in alternative formats if necessary.

Our review of people’s care files demonstrated people’s physical, mental and social needs were all assessed as part of the provider’s needs assessment process. People’s care and support was delivered in line with current legislation. Appropriate standards in place helped to achieve effective outcomes for people. Care plans were personalised, detailing health needs, backgrounds and people who were important to them. Care plans were kept up to date by monthly review, so they remained reliable for staff to follow. Staff said care plans helped them to deliver good and appropriate care for people.

People and their relatives told us they were fully involved in planning their care and support needs. They said they were given choices as to how their care and support was provided. People's records reflected their preferences and choices for how and when they received support, taking account of their specific needs. Staff understood people's communication needs and how these could be met to best engage with people. Comments from relatives included, "The staff team here is so stable and staff have been working here for a long time. This enables both people and staff to get to know each other, develop trust as well as understanding people’s needs really well”; "Staff have a good understanding of my [family member's] needs." People were supported by staff to maintain important relationships according to people’s wishes and preferences. Relatives confirmed this with us, comments included, “We are invited to attend care plan reviews, celebrations and events so we can share the occasions with our [family members]” and “We are always made welcome by staff and in this way we are able to keep up our relationships with them.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.