• Care Home
  • Care home

Laurel Dene

Overall: Good read more about inspection ratings

117 Hampton Road, Hampton Hill, Hampton, Middlesex, TW12 1JQ (020) 8977 1553

Provided and run by:
Care UK Community Partnerships Ltd

Latest inspection summary

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Background to this inspection

Updated 6 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors, a nurse specialist advisor and two Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Laurel Dene is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Laurel Dene is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We looked at information we had received such as statutory notifications and feedback from the public and other professionals.

During the inspection

We spoke with the registered manager, the regional director, the clinical lead and ten members of staff. This included care workers, registered nurses, housekeeping, kitchen staff, maintenance and administrative staff. Feedback was received from two visiting healthcare professionals. We also spoke with nine people living at the home. An ExE contacted four relatives. We reviewed nine people’s care records, six staff files and a range of documents in relation to the running of the home.

Overall inspection

Good

Updated 6 October 2022

About the service

Laurel Dene is a residential care home providing personal and nursing care to up to 99 people in one adapted building. The service provides support to older people, including those with dementia. At the time of our inspection there were 86 people using the service.

People’s experience of using this service and what we found

People living at the home felt safe and well cared for.

We heard mixed reviews about the quality of the food, however the home sought feedback from people and acted on this regularly.

There were enough staff to meet people’s needs and they were safely recruited. Medicines were administered when people needed them. Risk management plans were detailed in guiding staff as to how to support people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Prompt action was taken to support people with their healthcare needs. Staff received relevant training and supervision to ensure they were encouraged to develop in their roles.

People felt they were treated with dignity and respect by staff that cared for them. Staff respected people’s privacy and supported them to be as independent as they were able to be.

Care records were personalised and reflected individual preferences in people's day to day care. People were supported to express their end of life wishes where they wished to do so.

The registered manager was well thought of and approachable. Systems were in place to ensure quality was reviewed and improvements made where needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 16 January 2020).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Laurel Dene on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.