Archived: St Peter's Court

Updated 6 October 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 22 August 2016. The inspection team consisted of one inspector from the Care Quality Commission.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service, including the notifications they had sent us. A notification is information about important events which the provider is required to send to us.

During the inspection, we spoke with three people who used the service, the registered manager and regional manager. We also spoke with four care staff and the chef. We observed staff supported three people who lived at the service and spoke with two visiting relatives. We also looked at the care records of four people who used the service, and the recruitment and training records for four members of staff. We also reviewed information on how the provider managed complaints, and how they assessed and monitored the quality of the service.

Updated 6 October 2016

We carried out an unannounced inspection of this service on 22 August 2016.

St Peter’s Court is registered to provide services for up to 24 older people. People living at St Peter's Court have a range of needs associated with dementia.

The service has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were risk assessments in place that gave guidance to staff on how risks to people could be minimised and how to safeguard people from the possible risk of harm.

The provider had robust recruitment processes in place. There were sufficient staff to support people safely. Staff understood their roles and responsibilities and would seek people’s consent before they provided any care or support. Staff received supervision and support, and had been trained to meet people’s individual needs.

People were supported by caring and respectful staff who knew them well and were respected their dignity at all times. Staff were given the opportunity to get to know the people they supported.

People’s needs had been assessed, and care plans took account of their individual preferences, and choices. Staff supported people to maintain their health and well-being.

Feedback was encouraged from people and the manager acted on the comments received to continually improve the quality of the service. The provider had effective quality monitoring processes in place to ensure that they were meeting the required standards of care but these did not cover all areas. There was a formal process for handling complaints and concerns which were investigated and resolved in a timely manner.