17 August 2012
During a routine inspection
During our visit we spoke with three people who told us they liked living at the home. We saw that people smiled and appeared relaxed and comfortable with staff and other people living in the home.
During our inspection we saw that people received good care and relatives spoken with were positive about the standard of care their relatives received.
One person living in the home told us they liked living there and that the staff were very helpful. They said “They get me prawns because I like them.”
We noted during the inspection that staff were very busy carrying out care tasks and had little spare time to provide social support. A relative told us “There are some really lovely staff but at times they are rushed off their feet.”
A relative told us that, in the time their relative had been in the home, there had been a lot of change around management and staffing. They said they felt what the home needed was a period of stability. However, they told us that things were “going in the right way” and they were “now hopeful” about the future.