4 May 2023
During an inspection looking at part of the service
Morven House is a residential care home providing personal care to up to 40 people. The service provides support to older people requiring residential support. The service does not provide nursing care. At the time of our inspection there were 26 people using the service.
People’s experience of using this service and what we found
People were not always protected by the provider’s planning and safety checks. The service had not updated its fire evacuation plan as directed by fire services and failed to deploy enough staff over night to be able to implement the evacuation plans in place. Daily health and safety checks failed to detect hazards we found which included risks of tripping and falling from height.
People’s individual risk assessments did not always contain enough information to support staff to mitigate risks. Checks were not made of the temperatures at which medicines were stored and we found the temperatures on both medicines’ trollies exceeded permitted levels.
The service did not have a registered manager in post. The new manager had been in post for only 2 weeks at the time of our inspection. People, relatives and staff expressed confidence in the new manager and noted a number of improvements they had made already.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The care home was clean. Staff followed an enhanced cleaning programme and wore appropriate personal protective equipment to reduce people’s risks and spread of infection. Food was stored and prepared safely, and good hygiene practices were followed in the laundering of clothing and bedding.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 12 May 2022). The service remains rated requires improvement. This service has been rated requires improvement for the last three consecutive inspections.
Why we inspected
This inspection was prompted in part due to concerns received about fire safety, staffing, medicines and the management at the service. A decision was made for us to inspect and examine those risks. We have found evidence that the provider needs to make improvements. Please see the safe and well-led sections of this full report. The provider has taken action to mitigate the risks we found.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Morven House on our website at www.cqc.org.uk.
Enforcement
We have identified breaches in relation to people’s safe care and treatment and the provider’s leadership of the service.
Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.
Follow up
We have requested further action plans from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.