Archived: Airthrie Homes - 56 Airthrie Road

Updated 4 September 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 July 2018 and was announced. It was carried out by one inspector. The provider was given one-hour notice because we needed to be sure that members of the management team were available to assist us with the inspection.

Prior to our inspection we reviewed the information we held about the service which included statutory notifications we had received since our last visit and information we had received from other professionals. Notifications are information the provider or registered manager sends us to inform us of significant events. We used this information to plan what areas we were going to focus on during our inspection.

During the inspection visit we spoke with one person who used the service, the registered provider and the monitoring officer who managed the service when the registered provider was away. We also looked at two care plans, including people’s risk assessments, and records relating to the management of the service such as staff training records, staff duty rosters, minutes of meetings and documents in relation to the monitoring of the service. We also observed how the staff interacted with people and how people were supported.

After the inspection, we spoke with one relative and two healthcare professionals over the phone to get their views on the service. We also contacted two members of staff to ask them questions about their roles and to confirm information we had received about them during our inspection.

Updated 4 September 2018

This inspection took place on 30 July 2018 and was announced. At the last inspection on 25 July 2017, the service was rated as Good.

Airthrie Homes - 56 Airthrie Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service provides accommodation and support to four people with a learning disability. At the time of our visit, there were three people using the service.

There was no registered manager in place as the registered provider was in day to day charge of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their representatives were happy with the care and support they received from the service. They felt safe using the service and when staff were in their homes. The provider had safeguarding procedures in place and staff had a good understanding of what constituted abuse and how to report any concerns to keep people safe. Risks associated with people's care and support had been assessed.

People were supported by sufficient numbers of staff to meet their individual needs and wishes. The provider had a robust recruitment system was in place.

There was a comprehensive medicines policy in place. People received their medicines safely when they should.

Staff were supported to maintain and develop their skills through training and development opportunities. They received on-going training whilst working for the provider. They also had regular one to one meetings with their line manager to discuss their care practice and identify training needs.

People’s needs were assessed and care and support was planned and delivered in line with their individual care needs. Care plans contained information about people’s wishes and preferences. These were regularly reviewed and updated.

Staff were aware of the Mental Capacity Act 2005 and had undertaken training to make sure they had knowledge and skills to support people who did not have capacity to make their own decisions.

People were supported to maintain good health and to access healthcare services when they needed them. Their dietary needs were considered and were monitored appropriately.

People were offered support in a way that upheld their privacy and dignity. Staff knew their needs and preferences and their privacy and encouraged them to participate in activities that were meaningful to them.

There was a complaints procedure in place which provided information on the action to take if someone wished to make a complaint and what they should expect to happen next.

People and their representatives felt the service was well managed and staff felt supported.

There were systems in place to monitor the quality of the service and to identify shortfalls or areas for improvement. People and their representatives were regularly asked for their views through satisfaction surveys.