Cedric House EMI Residential Care Home

Updated 24 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Cedric House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service and one family member about their experience of the care provided. We spoke with the registered manager and provider, the deputy manager, two care staff, maintenance person and the chef.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included three people’s care records, and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed.

Updated 24 January 2020

About the service

Cedric House is a residential care home that provides accommodation and personal care for up to 20 people living with dementia. 20 people were living at the service at the time of the inspection.

People’s experience of using this service and what we found

Risks to people’s health and safety were assessed and well managed. The recruitment of staff was safe and there was the right amount of suitable staff on duty to safely meet people’s needs. Medicines were safely managed. Learning took place following accidents and incidents.

An assessment of people’s needs, and choices was completed. Staff received the training and support they needed for their role. People received the support they needed to maintain good health and a balanced diet. People accessed healthcare services when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people well and respected their privacy, dignity and independence. Staff interacted well with people and were caring and attentive towards them.

People received care and support which was personalised and responsive to their needs. Care plans were kept up to date to reflect any changes in people’s needs and wishes. People and family members knew how to complain, and they were confident about complaining if they needed to. Complaints were used to improve the service.

The management promoted a person-centred service. There was an open and positive culture and good partnership working with others. The quality and safety of the service was monitored through regular checks.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 09 June 2017).

Why we inspected

This was a planned inspection to check that the service remained Good.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.