19 January 2017
During a routine inspection
Cintre Reachout provides care and support to people, mostly young adults, in their own homes. The service currently provides support to 46 people.
A registered manager was in post at the time of inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are “registered persons”. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At our last inspection we found the provider was not making suitable arrangements for the proper safe management of medicines. We found sufficient improvements had been made.
Safe recruitment procedures ensured all pre-employment requirements were completed before new staff were appointed and commenced their employment. Staffing numbers were sufficient to meet people’s needs and this ensured people were supported safely.
People were supported by well trained staff that had sufficient knowledge and skills to enable them to care for them.
Risks to people were assessed and where required a risk management plan was in place to support people manage an identified risk and keep the person safe.
People were supported to maintain good health and were encouraged to access external health care professionals when required.
People’s rights were being upheld in line with the Mental Capacity Act (MCA) 2005. This is a legal framework to protect people who are unable to make certain decisions themselves. People were involved in the planning of their care and support.
People received effective care from the staff that supported them. Staff were caring towards people and there was a good relationship between people and staff. Staff demonstrated an in-depth understanding of the needs and preferences of the people they supported.
There was a positive culture within the service between the people, the staff and the registered manager. There were systems in place to assess, monitor and improve the quality and safety of the service.