8 July 2021
During an inspection looking at part of the service
Chase House Limited is a care home providing personal and nursing care to 46 people who may be living with dementia, a physical disability or sensory impairment, at the time of the inspection. The service can support up to 50 people. The service is split across two floors, with bedrooms having ensuite toilets and sharing facilities including communal lounges, a conservatory and garden.
People’s experience of using this service and what we found
Quality assurance processes were in place, however required development to ensure they were robust. The registered manager told us the quality assurance system was being reviewed to ensure it drove change and improvement in the service.
People and relatives spoke positively about the service. One person told us, “They look after you quite well. I feel safe living here.” One relative told us, “[Relative] is definitely safe. I have never had any concerns or issues. The carers are very good, as they have an understanding of [relative's] condition and really try to help and put extra things in place." Another relative told us, "Despite limited access to the home over recent months we continue to have confidence the care provided is of a high standard. We are grateful to care staff in keeping [relative] safe."
People’s care and support needs and the associated risks had been assessed and guidance was recorded within peoples care plans.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems were in place to manage infection control. Staff were provided with adequate supply of face masks, gloves and aprons.
Staffing levels were adequate to meet people’s needs. People and relatives were familiar with the staff. One relative told us, “I know the staff well. It is nice because I have got to know staff and they know me now by my first name. They know [relative] well and what [relative] likes.” Another relative told us,” Always a lot going on and staff to support people."
Staff encouraged people to participate in activities available in the home. Activity co-ordinators were knowledgeable of peoples interests and hobbies and were passionate in providing a range of activities for all.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 20 March 2019.
Why we inspected
The inspection was prompted in part due to concerns received relating to risk management. This risk related to an increase in medication errors and concerns related to staffing levels. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has remained good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Chase House Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.