About the service Nethermoor House provides accommodation and nursing or personal care for up to 19 people. On the day of our inspection, 18 people were receiving services, some of whom were living with dementia.
People’s experience of using this service and what we found
People were not safe from infectious illnesses as the infection prevention and control measures at Nethermoor House were not effective.
The providers did not always have effective quality control systems in place to identify and drive good care and support.
People’s risks were managed in a safe way and staff knew how to protect people from the risk of harm and abuse. Staff members were trained and assessed as competent before supporting people with their medicine.
The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision. People were cared for by trained and skilled staff who knew people well. People were treated with kindness by a respectful staff team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at Nethermoor House supported this practice.
Staff worked well together to meet people’s needs and provide support in a relaxed and homely environment. People had access to healthcare when they needed it and received on-going health care support as part of their assessed needs.
People were supported to maintain a healthy diet by a staff team which knew their individual preferences. People had options regarding their meals and alternatives were provided if required.
People’s individual protected characteristics like age, gender and sexuality were know, and promoted, by those supporting them. People were provided with information in a way they could understand.
The provider had systems in place to encourage and respond to any complaints or compliments. The provider, and management team, had good links with the local communities within which people lived.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was ‘Good’ (published 11 October 2017).
Enforcement
We have identified one breach or regulation regarding infection prevention and control.
Please see the action we have told the provider to take at the end of this report.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.