Gairloch Residential Care Home

Updated 9 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector.

Service and service type

Gairloch is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service and one relative about their experience of the care provided. We spoke with seven members of staff including the, registered manager, assistant manager, senior care worker, three care workers and the chef. We also spoke to the nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one professional who regularly visits the service.

Updated 9 January 2020

About the service

Gairloch Residential Care Home provides accommodation and personal care and support for up to 24 people, some who may have a mental health need, physical disability or may be living with dementia. At the time of our inspection there were 19 people who lived at the service.

People’s experience of using this service and what we found

Staff understood how to identify and report safeguarding concerns for vulnerable people.

The registered manager and provider had clear processes in place to ensure that people were safeguarded from potential abuse.

Staff had been recruited safely in line with best practice.

Senior carers had been trained to safely administer medication. However, the monitoring of as required medications needed improving and we have made a recommendation about this.

Staff had good access to mandatory and supplementary training. The registered manager ensured staff received regular training updates.

People were supported to access additional health care professional support when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring, and people and relatives told us that staff respected their privacy and dignity.

People were involved in all decisions about their care needs.

Staff provided care that was person-centred and care plans reflected the care provided.

The registered manager and provider were visible and approachable. Staff, relatives and people told us that they felt comfortable to raise complaints and concerns.

The registered manager had systems in place to monitor the quality of care provided. These were effective.

Rating at last inspection

The last rating for this service was good (published 9 June 2017).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.