19 October 2013
During a routine inspection
We looked in detail at the care records for people living in the home. We spoke to staff about the care given, looked at records related to them, met with them, and observed staff working with them. We saw that the staff had a good understanding of people's individual needs and that they were kind and respectful. They took time to work at people's own pace.
We observed that people were supported to make decisions about their lives and be as independent as possible. We saw that people's care records described their needs and how those needs were met.
We saw that medication was administered by suitably trained staff. People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to administer and record medication safely.
We saw that Frank Cowl House held all records securely to protect people's confidentiality.