Background to this inspection
Updated
14 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by two inspectors.
Service and service type
Percy House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and other care professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with five people who used the service about their experience of the care provided. We spoke with the deputy manager, two support staff, the registered manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We have referred to the registered manager and nominated individual as ‘the managers’ in this report.
We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We received feedback from seven care professional involved with people who used the service.
Updated
14 February 2020
About the service
Percy House provides accommodation and personal care for up to 18 people who have mental health needs. At the time of the inspection there were 18 people living at the home. The provider also operates an outreach support service from the same premises which is not regulated by CQC.
The home has been adapted from terraced houses in a residential area.
People’s experience of using this service and what we found
People said the service was extremely caring. The service was run by a family and people said the providers made them feel valued and cherished like part of their family. People said the service had an immense impact on their ability to rebuild relationships with their own family and friends.
Health and social care professionals told us staff were exceptionally kind, caring and compassionate. The service was exemplary at helping people achieve positive outcomes, building confidence and independence to better manage their mental health.
People and care professionals said their mental, emotional and physical well-being had significantly benefited by living at the home. Several people had previously used long-stay hospitals but at Percy House they could live successful lives as citizens of their local community.
The provider created a caring, accepting environment where people’s well-being and individuality was at the heart of the service. The provider was creative and innovative at looking for ways to meet individual needs.
People had capacity to make all their own decisions. This was respected by the provider and staff.
People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.
Staff were well trained and well supported. The provider was very supportive of people and constantly considered how they could enhance the service.
People and staff praised the culture of the management and staff team. They were all committed to providing high quality, person-centred support for people to be able to live positive lifestyles.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.