Milford Lodge Care Home

Updated 27 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 28 January 2021 and was unannounced.

Updated 27 February 2021

About the service

Milford Lodge is a purpose-built care home which can accommodate up to 60 older people. The accommodation was arranged over three floors and at the time of our inspection there were 56 people living at the home.

People’s experience of using this service and what we found

People felt safe and were happy living in Milford lodge. They told us their needs were met promptly by staff during the week, however at weekends there were less staff around. Risks to people`s health and well-being were assessed and staff knew how to mitigate those. Staff knew how to safeguard people from harm and where to report their concerns.

People felt well-cared for and trusted staff`s ability to meet their needs effectively. People`s nutritional and hydration needs were met and they were satisfied with the quality of the meals. Staff felt supported by the management team and had training to understand their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People`s needs were met by a kind and caring staff team. People`s dignity and privacy were respected, and staff involved them in decisions about their care and support.

People had opportunities to take part in organised group activities or pursue their hobbies and interests. Complaints were investigated and responded to in accordance with the provider`s complaint policy.

The registered manager and the provider used a range of audits and governance systems to check the quality and safety of the care people received. However, improvements were needed around the quality of the recorded information in people`s care plans and further actions needed to be considered where improvements were not effective.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published on 04 October 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.