The Care Quality Commission

Archived: Chinese Domiciliary Care Team

Westminster Adults' Services, 9th Floor Westminster City Hall, 64 Victoria Street, London, SW1E 6QP (020) 7641 6305

Provided and run by:
Westminster City Council

All Inspections

30 September 2011

During a routine inspection

On this occasion we did not speak to people about the service. We did review quality monitoring questionnaires that the agency had completed with people that use the service. People made very positive comments about the service. They said that they were involved in daily decision-making about the care provided with their carers and felt respected by staff. They said the staff and the agency were very approachable, listened to their views, acted on them and treated them with respect.

They told us that the agency were in weekly regular contact by phone, visited them monthly, always asked them what they needed and they felt they were getting the service they wanted. They said the service they received was regularly reviewed, updated, delivered on time and they felt safe using it.

They found staff friendly, competent and prepared to adapt their working methods to provide a good quality of service.

They were also aware of how to make a complaint and who to.