11 January 2024
During an inspection looking at part of the service
Aden View is a residential care home providing personal care to up to 46 people. The service provides support to older people, some of whom may be living with dementia. At the time of our inspection there were 42 people using the service.
People’s experience of the service and what we found:
People were safe because systems were in place to make sure risks to people were assessed and actions taken to mitigate the risk. Medicines were managed safely.
Staffing rotas showed there were enough staff to keep people safe although some people felt there were occasions when more staff were needed.
We have made a recommendation that the provider monitors staffing levels to make sure people feel confident, at all times, there are enough staff to meet their needs in a timely way.
Staff received good support from the management team and followed a training programme that supported them in carrying out their roles.
People were protected from the spread of infection because systems and processes were in place. People spoke positively about the staff who cared for them.
People were involved in their care and we saw staff to be caring and attentive. People benefitted from staff working effectively with health and social care professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Auditing had been used effectively to identify and address issues.
Complaints about the service were managed well but documentation needed to reflect, in more detail, the actions taken in relation to responding to the complainant.
People, their relatives and staff felt involved in the service and there were systems in place to promote this involvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was Good. Published 26 November 2019.
Why we inspected
The inspection was prompted by the date of the last inspection.
We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection by selecting the ‘All inspection reports and timeline’ link for Aden View on our website at www.cqc.org.uk.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.