Colwell Court (Domicillary Care)

Updated 11 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service provides care to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 1 person who used the service. We also spoke with the registered manager, a team leader and a support worker. We looked at 1 person's care plan, risk assessments and medicines records. We also looked at staff recruitment files, quality audits, policies and training records.

Updated 11 October 2023

About the service

Colwell Court (Domiciliary care) provides care and support to people living specialist 'extra care' housing. The service provides support to older people, people living with dementia and people with a physical disability living in their own flats. At the time of our inspection there were 2 people using the service.

People’s experience of using this service and what we found

People were safe from the risk of harm and abuse and were supported by staff who understood safeguarding procedures. There were sufficient and appropriately trained staff in place to support people.

Risks were assessed, monitored and mitigated. Care plans were clear and provided sufficient guidance to staff to keep people safe and outlined people’s preferences. This included information about people’s medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive culture within the service, people, relatives and staff were complimentary about the management of the service.

The provider had clear quality assurance systems in place and a robust service improvement plan to further drive improvements and develop the service. People were asked to provide regular feedback about their experience using the service which fed into the improvement plan.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 06 October 2017)

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Colwell Court (Domiciliary care) on our website at www.cqc.org.uk.

Recommendations

We have made a recommendation about recruitment records.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.