1 November 2012
During a routine inspection
We used the Short Observational Framework for Inspection (SOFI). During our observations were saw that people's experience was positive. The deputy manager told us "We strive for perfection." We saw people's health and behaviours were recorded and that relevant health care professionals were involved in people's care or contacted as people's needs changed. This helped to ensure that staff had access to expert help and advice to monitor and maintain people's health and wellbeing.
Appropriate arrangements were in place in relation to obtaining, recording, administering and returning medicines.
Staff received appropriate professional development. Staff received supervision sessions every month. Supervisions covered areas such as; support needs, training and development and any issues relating to the people that they supported.
The provider had in place a range of audit systems that reviewed and monitored how the service was being run. This consisted of reviewing; people we support, health and safety and staffing, recruitment and training.