11, 13 November 2013
During a routine inspection
We looked at the management of medication and saw that the service had appropriate policies and procedures in place. Staff received annual training in medication and people who used the service confirmed that staff supported them with administration of medication.
We visited four people who used the service and one relative, and we spoke with six staff members. The Expert by Experience spoke on the telephone with 12 people who used the service and 5 relatives or main carers. All the people the expert by experience spoke with confirmed they were very satisfied with the service and that many of them who used the reablement service would have liked it to continue. The reablement service was a short term service of six weeks. After this time if support was still required then this had to be allocated to another agency.
People who used the service said: 'Personally I couldn't have got through the last few weeks without them', 'The staff go the extra mile', 'All the staff are very nice' and 'They are very professional.' All people who used the service and their relatives agreed that the carers turned up on time and stayed for the allocated length of time.
Staff commented: 'The training is good here', 'We have regular meetings', 'I think the support plans are easy to read and they are reviewed regularly' and 'I love my job. It's rewarding to help people get better.' All the staff said they got good support from the management team and that they had no concerns about the welfare of the people they supported.
We looked at staff recruitment and found that robust recruitment procedures were in place. We saw training records which showed good training was offered to staff.
We saw the complaints process and procedure that was used at the service. People who used the service confirmed that they didn't have any complaints and that concerns would be taken seriously by the staff team.