• Services in your home
  • Homecare service

Careline Berwick

Overall: Good read more about inspection ratings

Office 004, The Workspace, 90 Marygate Boarding School Yard, Berwick-upon-tweed, TD15 1BN (01289) 303041

Provided and run by:
Care Line Homecare Limited

Latest inspection summary

On this page

Background to this inspection

Updated 16 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We announced the inspection. This was because the majority of the inspection took place remotely.

Inspection activity started on 20 April 2022 and ended 25 May 2022. We visited the location’s office on 2 May 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 15 March 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We requested and reviewed care records remotely. We visited the office and spoke to the registered manager and regional manager. We spoke to 16 people who use the service and seven relatives of people who use the service. We spoke to four staff members including field supervisors and care workers. We continued to review documents including training records and medicines audits.

Overall inspection

Good

Updated 16 June 2022

About the service

Careline Berwick is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 157 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives spoke positively about the care they received. Care plans were detailed and included risks assessments. Medicines were managed safely. People were safeguarded from abuse. Effective infection prevention and control systems were in place.

Staff received regular training, supervision and appraisal. Staff worked with external professionals to ensure people received the support they needed.

The registered manager and provider had effective governance systems in place. Feedback was regularly sought and acted on. Lessons were learnt and shared from incidents and accidents across the provider’s services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 14 February 2019).

Why we inspected

We undertook this inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed to seek assurance about this decision and to identify learning about the DMA process.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.