- Homecare service
Catherine Homecare Ltd
Report from 10 October 2024 assessment
Contents
Ratings
Our view of the service
4 Firs Drive is the registered location for Catherine Homecare Limited. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Five people were using the service at the time of our assessment. The service is also registered to provide supported living. However, this part of the service was not operating at the time of our assessment. The date of assessment was 15 and 16 October 2024. This was the first assessment of the service since it was registered on 4 November 2022. We carried out this assessment to make sure the provider was meeting required standards. The registered manager was also the nominated individual and main director for the company. They oversaw the general business. In addition to management oversight, they worked alongside staff providing care to people The nominated individual is responsible for supervising the management of the service on behalf of the provider. Two other care workers were employed at the time and the provider was in the process of recruiting more staff. We found the service provided good quality care and people were happy with the care and support. The staff had the training and information they needed to care for people. The registered manager operated effective systems for monitoring and improving the quality of the service and responding when things went wrong. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider demonstrated they were meeting these principles.
People's experience of this service
We spoke with 2 people who used the service and 3 relatives of other people. People and their relatives told us they were happy with the quality of care and the service. People's needs were assessed and met. People were able to make choices about their care. They felt safe and told us they received support with their medicines, meeting their personal care needs and accessing the community. People and their relatives were able to speak with the registered manager and found the agency was responsive when they had a request or when their needs changed. People found staff kind, caring and polite. We spoke with 2 care workers and the registered manager. Staff felt supported and enjoyed working for the agency. We did not manage to speak with any external professionals as part of this assessment because those working with people were not available at the time of the assessment.