About the service:Grove Residential Home is a care home providing personal care and support for people with mental health needs. The home is registered for seven people.
At the time of the inspection it was providing a service to three people.
People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
People and relatives told us the service was safe and well led, and staff provided an effective, caring and responsive service.
People were safeguarded from the risk of harm and abuse.
People received safe care from staff who were knowledgeable about the risks and how to manage them safely.
People’s needs were safely met by sufficient and suitable staff.
People’s medicines needs were met safely by staff who were well trained and skilled.
The home was clean. Staff safeguarded people from the risk of infection.
Staff told us they felt well supported.
Staff knew the individual needs for people including their likes and dislikes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People's care plans were person-centred. Staff knew how to provide personalised care.
Staff treated people with dignity and respected their privacy. People and relatives were involved in the care planning process and their independence was encouraged.
People and relatives knew how to raise concerns.
People, relatives, staff and health and social care professionals told us they the service was well led. They told us that they found the registered manager approachable.
The provider worked collaboratively with other organisations to improve care.
The provider had effective systems and processes in place to ensure the quality and safety of service.
Rating at last inspection:
Good (report published on 28 November 2016)
Why we inspected:
This was a planned inspection to check that this service remained Good.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.