Haddon Hall Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Haddon Hall Care Home is a nursing home registered to support up to 75 people. They support older people, including those living with dementia. At the time of this assessment there were 53 people living at the service. The home was split into 3 floors, residential, nursing and a dementia unit. Haddon Hall was last inspected on 6 June 2023, where we identified breaches of regulation in safe care and treatment, good governance, and staffing. This assessment was carried out to follow up on actions we told the provider to take at the last inspection and to ensure the provider had met the requirements of the warning notice we previously served. This assessment commenced on 16 April 2024, with 2 unannounced on-site visits to the service. Off-site activity continued until 29 April 2024. At this assessment, the service had improved. Staff now assessed and mitigated risks. Care plans now guided safe practice. The provider now had enough staff to ensure people’s safety and meet their needs. People were supported to have choice and control and were involved in planning their care.

People's experience of this service

During this assessment, we spoke with people who used the service and their relatives. Everyone we spoke with told us that they felt Haddon Hall was safe and that improvements had been made since the last inspection. People and relatives trusted the staff who worked at the service and told us they knew them well. A relative told us, “The staff know everything about my family member and can read them like a book”. Staff were observed to offer people choice and supported people in a dignified manner. The provider held regular meetings with people and relatives where they kept people up to date on key changes. People and relatives told us that they were involved in people’s care. Relatives were informed of key information relating to their family member. A relative told us, “You can approach any member of staff. They are always happy to chat and give you an update on our family member”. People and relatives we spoke with told us the provider were open and transparent. They said the home was managed well but would feel more confident if there was a permanent manager in place. People and relatives told us that they would recommend Haddon Hall to others. A relative said, “We couldn’t have asked for a better place for our loved one to live”.