Anglo Support and Housing Ltd

Anglo Support and Housing Limited is a domiciliary care service that provides personal care to people in their own homes. At the time of the inspection the service was supporting 28 people. However, only 7 people were receiving the regulated activity of personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safe. Policies and procedures were in place to guide care workers on how to keep people safe and what they had to do if they had concerns. Care workers understood the risks to people's safety and wellbeing and what they should do to keep people safe. They understood that any concerns should be shared with the management team.

People’s medicines were managed safely where this was part of the care and support needs. Systems were in place to ensure staff were trained and competent to help people with their medicines. Risks to people were assessed and mitigated.

People received care from regular care workers. Each person had a small core team to ensure care was provided consistently by staff that knew them well. New care staff were introduced to people before they provided care and support. No new packages of care would be taken on unless there were sufficient care workers. Systems were in place to ensure the right staff were recruited.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by care workers that had received relevant training. Care workers were well supported by the registered manager and the management team. Care workers had regular individual supervisions and monthly team meetings. These along with spot checks were used to encourage continual learning and to make improvements to the service.

People’s views were sought through spot checks and informal telephone calls. The registered managers were in the process of sending out surveys to people, their relatives, and staff to help them assess the quality of the service.

People were supported to raise concerns and knew how to complain. Feedback from people was mixed however it was evident the registered managers were aware and proactively addressing this with people and staff to improve the quality of the service being provided.

Staff support, teamwork and staff morale was generally good. Staff were positive about working for Anglo Support and Housing Limited. They felt supported by the management team and were clear about the aims of the service. There were suitable governance systems in place to monitor the quality of the service and drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 15 October 2022, and this is the first inspection. The service was not providing regulated activities from November 2022. The service has been rated good.

Why we inspected

This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.