1 July 2013
During a routine inspection
During our inspection, everybody received unhurried care and support. Everyone received the same caring response from care staff and were included in the activities and conversations taking place. One person who lived at the home told us: 'Very happy here. Girls are very good and help me where I need them to. They come straightaway if I press my alarm. I get on with them all.'
People received the right care and support, at the right time and in the right way. All the staff we spoke with had a good understanding of people's preferences, routines and care needs. One relative told us: 'She is well looked after and that makes a real difference. I trust them all and they involve me in the care mom needs.'
Staff that we spoke with told us that they were happy working at the home. They were supported to meet people's individual health and social care needs by the on-going training they received. Staff also said they enjoyed their key worker roles as this helped staff to be responsive to people's needs and to get to know people living at the home.
At our previous inspection in September 2012 we had some concerns about the arrangements in place to check and monitor that the home was being well run. During this inspection we saw that improvements had been made. The provider was carrying out regular audits and quality checks in the home. This ensured people received effective care that was of a good standard and kept people safe from harm.