Cinnamon Lodge

Updated 17 October 2024

Date of assessment 21 October 2024 to 01 November 2024. Cinnamon Lodge is a care home. This is a specialist service that is used by autistic people or people with a learning disability. There were 5 people living at the service at the time of our assessment. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.’ We identified some concerns in relation to medicines and the environment, the provider acted promptly and addressed our concerns at the time of the assessment. The service effectively implemented a positive behaviour support (PBS) approach, identifying trends to enhance learning outcomes and support people to manage risk. Staff were recruited safely and received appropriate training for their roles. Assessments were carried out before individuals moved in, support plans were regularly updated with input from individuals, relatives, and professionals. Staff provided compassionate care by understanding individuals' personal histories, tailoring support to enhance daily living skills. The service promoted healthy living. A commitment to person-centred care was evident, with respect for individuals' rights regarding consent. Assistive technology ensured privacy and safety. The service prioritised individuals' choices and provided personalised information to aid decision-making. Regular feedback was sought and acted upon, contributing to a shared vision and culture led by approachable management. People lived their lives how they chose to. People had freedom in how they live their lives. They chose their daily activities and came and went as they wished.

Updated 17 October 2024

People and those important to them were positive about the quality of care. We observed people were treated with care and respect throughout our assessment. People appeared happy and relaxed in the service and when interacting with staff and other people living in the service. Whilst people chose not to spend time with us during the assessment, people were able to say they were happy and liked living at Cinnamon Lodge when asked. Relatives praised the service for its good planning and clear communication. They felt confident in the safety of the service and noticed big improvements in their loved ones' quality of life. There was evidence of relatives being involved in planning activities with people to ensure these were purposeful and meaningful. Relatives thanked the staff for their dedication and mentioned the positive changes in happiness and participation. The staff supported cultural traditions and weekly activity plans helped strengthen family connections.