23 January 2023
During an inspection looking at part of the service
Ravensdale is a residential care home providing accommodation for people who require personal and nursing care for up 23 people. There were 18 people using the service at the time we inspected. The service provides support to people with dementia, mental health needs and physical disabilities.
People’s experience of using this service and what we found
There were enough staff to provide people with safe care. People were safe from the risk of abuse and relatives told us they felt their loved ones were safe. Risks to people were appropriately assessed and managed. Staff knew people well and supported people in a person-centred way. People received their medicines as prescribed.
The registered manager and provider had good oversight of the service and strived to improve the service further. The registered manager engaged well with people, relatives and staff; feedback was used to shape the service. Staff worked well with other professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published11 March 2022).
Why we inspected
We received concerns in relation to the safety and governance of the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has not changed based on the findings of this inspection. Please see the safe and well-led sections of this full report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ravensdale on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.