9 January 2024
During a routine inspection
CCAH is a domiciliary care agency providing personal care to people who live in their own homes. At the time of our inspection there were 89 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a safe service from a staff team who knew people well. Medicines were managed safely. Risk assessments and appropriate care plans had been developed to meet people’s needs. Recruitment practices were robust and there were enough staff employed.
People received a caring service and felt supported and valued as individuals. People told us they were treated with kindness and respect and their independence was promoted during care visits. There was a clear complaints process in place should people wish to raise any concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in developing their care plans which were person-centred. Changes were made as people’s needs changed.
The service was well-led. Staff received the training they needed and felt supported by the management team. The provider also worked in partnership with other professionals and organisations to ensure positive outcomes were achieved for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 January 2023 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.