About the service Holly Bank House provides intermediate care services to people that live in the Walsall area. This includes people that live in their own homes and people that are staying in a care home as part of their rehabilitation pathway. The aim of the service is to help people recover skills and confidence to live at home, maximising their level of independence so that their need for ongoing homecare support can be appropriately minimised. Interventions for majority of people will typically last up to six weeks. At the time of the inspection the service was supporting 38 people.
People’s experience of using this service and what we found
People told us they felt the service was safe and there were sufficient staff to meet their needs. Staff supported people to remember to take their medicines and were aware of how to keep people safe from potential risk of harm. Risk assessments were in place and staff knew how to support people’s individual needs to ensure they provided a consistent level of care. Staff wore gloves and aprons to ensure they protected people from cross infection.
Staff had received training for their role to maximise people’s potential to regain independent skills which they may have lost when they were unwell. The service worked in partnership with healthcare colleagues to ensure people had access to the support they needed to meet both their social and healthcare needs. People had choice and control of their lives and staff were aware of how to support them in the least restrictive way.
People made positive comments about the staff that supported them. People told us the staff encouraged them to be independent, protected their privacy and treated them with dignity and respect.
People told us they were happy with the service provided, and they knew who to contact if they had any concerns. People were continually consulted and involved in the way their support was provided. The service was monitored to ensure people were making progress to regain their skills and to ensure their needs were being met.
Staff felt supported in their roles, and described the management team as approachable, open and transparent in the way they managed the service. Systems were in place to monitor the delivery of the service and the registered manager had acknowledged that more audits were required to check and monitor the records completed.
Rating at last inspection
The last rating for this service was Good (published 9 September 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk