Eden Support Ltd

Updated 24 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One adult social care inspector carried out this inspection.

Service and service type:

Eden Support is a Domiciliary service that provides personal care to people living in their own homes and flats.

The provider of the service is also the registered manager and is registered with the Care Quality Commission. This means that the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Registered providers are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection

This comprehensive inspection visit took place on 28 March 2019 and was announced. The provider was given 48 hours’ notice because the location provided a service to people who lived in the community. We needed to be sure that we could access the office premises and speak with people.

What we did:

We spoke with four people who used the service. During the visit we also spoke with both the registered manager/provider and five members of staff. We also observed interactions between the people, management and staff. This helped us understand the experiences of the person.

We looked at the care records for four people and discussed their activities and interests. We looked at records relating to the management of the service. This enabled us to determine if the person received care and support they needed in an appropriate safe way.

Updated 24 April 2019

About the service: Eden Support is a domiciliary service that is located in Wolverhampton in the West Midlands. It provides care and support to people who live in their own homes within the community. It is registered to provide personal care to people who are elderly, have a learning disability or may have a physical disability. At the time of the inspection Eden Support was supporting 12 people.

People’s experience of using this service:

People told us they felt safe with the staff who knew how to meet their needs, in the way they preferred. One person said, "I feel safe when the carers are assisting me, they all know me and know what to do." People were at the centre of their care and support; care plans enabled people to maintain their independence. Care records were regularly reviewed to ensure they met people's needs. Staff knew what action to take to protect people from the risk of abuse.

People were supported to have maximum choice and control of their life and they were supported in the least restrictive way possible.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.

The staff spoken with respected and understood a person’s right to privacy and promoted their independence. People told us the staff were kind and caring.

Staff demonstrated an interest in their role and the people they supported. It was evident by what people told us that the care provided is centred on the individual. They told us “We are included in decisions and they work with us not for us.”

We met a number people who use the service all were relaxed and we saw the people were comfortable with the staff.

The people’s nutritional needs were met and people were assisted to prepare meals. Advice on diet choices to maintain their health and well-being was provided and staff knew when to refer people to other health professionals.

There was a complaints procedure which was made available to people. People told us they had no worries with their support worker. The advocacy service is used should anyone need support to express themselves.

Rating at last inspection: Good (report published12 July 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. Ongoing monitoring included information that quality had improved. We checked this in looking at the quality and safety of the service.

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.