Drumconner Care Home

Updated 29 August 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 20 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 29 August 2020

Drumconner Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Drumconner Care home is registered to accommodate up to 37 people. At the time of our inspection it accommodated 32 older people in one adapted building in a residential area of Bournemouth.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good overall and had become Outstanding in response to the question “Is the Service Responsive?”

Relatives and professionals told us that the staff were exceptionally creative in the way they responded to people’s changing needs, monitoring the care delivered and seeking advice and guidance to ensure the best possible outcomes for people. This meant people experienced very good outcomes and had personalised care.

People and relatives were involved in planning activities and staff had gone the extra mile to ensure people were able to fill their time in ways that worked for them.

People were supported by staff who understood the risks they faced and how to support them to reduce these. Staff understood how to identify and report abuse and advocated on people’s behalf to ensure their access to appropriate support from other agencies. Staff also supported people to take medicines safely.

People were supported by skilled and caring staff who worked to ensure they lived their life the way they chose. Communication styles and methods were considered and staff supported people to understand the choices available to them.

People were enabled to have choice and control of their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice.

People, relatives and professionals told us they could confidently raise any concerns and these were addressed appropriately.

Quality assurance systems involved people and led to a safer and better quality service.

Further information is in the detailed findings below.