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Westward Consultants Limited Trading as Draycott Nursing and Care

Overall: Good read more about inspection ratings

18 Culford Gardens, London, SW3 2ST (020) 7351 7171

Provided and run by:
Westward Consultants Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 9 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for 3 month and had submitted an application to register with the CQC. We are currently assessing this application.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because we needed to be sure the provider or registered manager would be in the office to support the inspection.

Inspection activity started on September 26, 2023, and ended on 2 October 2023. We visited the location on September 26, 2023.

What we did before the inspection

We reviewed information we had received about the service since they registered. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke in person with the nominated individual and the manager. We contacted 7 people using the service, 2 of their relatives, 8 staff and 2 healthcare professionals to get their experience and views about the care provided. We reviewed a range of records. This included 6 people's care and risk assessment records. We looked at 6 staff files in relation to recruitment, training, and staff supervision. We checked a variety of records relating to the management of the service, including audits, policies and procedures. We continued to seek clarification from the provider to validate evidence found. We requested additional evidence to be sent to us after our inspection. We received the information which was used as part of our inspection.

Overall inspection

Good

Updated 9 November 2023

About the service

Westward Consultant Ltd is a domiciliary care agency and is registered to provide personal care to people living in their own homes. At the time of our inspection, the agency was providing a service of personal care to 55 people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safe and protected from avoidable harm. There were process and procedures to safeguard people form abuse. Staff knew how to report any concerns in relation to the risk of abuse. Risks to people’s health and safety and wellbeing were assessed and reviewed. People received their medicines as prescribed. Staff wore appropriate personal protective equipment (PPE) such as face masks, disposable gloves, and aprons.

People's care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a culture that was open, responsive, and positive. The management structure was clearly set out. The quality of the service was regularly reviewed, and relevant changes were made to improve the care and support people received. The provider had established effective professional working relationships that promoted the needs of people outside its remit.

Rating at last inspection

The last rating for this service was good (published 6 June 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.