The Care Quality Commission

Archived: Respite Service

Mansfield Road, 29A Mansfield Road, Blackpool, Lancashire, FY3 7HZ (01253) 397289

Provided and run by:
Blackpool Borough Council

All Inspections

14 January 2013

During a routine inspection

During our inspection we looked at care records and the homes duty rota. We did this to confirm people were well supported and staffing levels were sufficient to meet people's needs. We also spoke with people staying at the home, a visiting relative, several staff members and the manager. The people we spoke with said they were receiving safe and appropriate care which was meeting their needs. They told us the staff were polite, caring and professional when undertaking their work. Comments received included:

'I have stayed here twice before. I think it is great and always look forward to coming back'.

'The staff here are really good. You can go to them with any problems and they sort them out'.

'The staff here are very friendly. I enjoy my stays'

'I find the staff are always friendly and helpful'.

'They have a very good understanding of my brothers needs. I know he is well looked after when he stays at the home. He has special dietary needs which they do well to meet. I always find the staff friendly and helpful when I visit him'.