Updated 29 April 2022
CGL Rotherham is part of a national charity called Change, Grow, Live, (CGL). It is community-based organisation offering treatment and support to people with drug and alcohol problems. It operates from Carnson House, in Rotherham town centre. The service provides medication assisted treatment, advice and information, group work, psychosocial interventions and blood borne virus testing and immunisation. A large proportion of the service is delivered in conjunction with local GP’s through a shared care arrangement. Staff can facilitate access to needle exchange provision through a network of local pharmacies.
This service was registered by CQC on 1 May 2019 to provide one regulated activity: Treatment of Disease, Disorder and Injury. When we inspected, there was no registered manager, but a new manager had been appointed and had been in post since early January 2022. This person was in the process of applying to become the new registered manager.
This is the first time we have inspected the service since it was registered.
What people who use the service say
We spoke with fourteen clients in total. Without exception they told us staff were compassionate, caring and went out of their way to provide person centred care and support. Some clients praised individual staff and one or two told us the help they received had save their lives. Clients felt safe using the service and thought they had really good access to mental and physical health services through pathways the service had with other primary and secondary healthcare services. Many of them missed the recovery activities that were on offer pre-pandemic, but they told us they had good access to telephone and virtual support throughout the restrictions. Two clients we spoke with that had been in treatment a long time thought the treatment on offer was not as relevant to them as it was to newer people.