26 March 2017
During a routine inspection
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the last inspection the service was rated as Good. At this inspection the service remained Good.
The service was safe. Staff showed a good knowledge of safeguarding procedures and were clear about the actions they would take to protect people. People were kept safe and risk assessments had been completed to show how people were supported with every day risks. The service had a recruitment process in place which required certain checks to be carried out before staff started work, which helped to ensure that they were suitable to work in a care setting. There were sufficient numbers of staff on duty to meet people’s needs. People’s medication was well managed and people received their medication as prescribed.
The service was effective. Staff had been offered training to help ensure they had the skills and knowledge required for their role as a care worker. They also received regular support and felt well supported by the management team. People were supported to be able to eat and drink sufficient amounts to meet their needs. People were supported to maintain good healthcare and had access to a range of healthcare services. The service kept clear records about all healthcare visits.
The service was caring. People had agreed to their care and had been asked how they would like this to be provided. They were treated with dignity and respect and staff provided care in a kind, caring and sensitive manner. Meetings had been held for the people living at the service, relatives and for the staff. Where possible people’s views and opinions had been sought and the service had listened and made the appropriate improvements.
The service was responsive. Detailed assessments had been carried out and care plans were developed around people’s needs and preferences. The service had a clear complaints procedure in place which was clearly displayed. This provided information on the process and the timespan for response.
The service was well-led. Staff, relatives, healthcare professionals and those living at the service spoke positively about the registered manager and felt the service was well managed. There were systems in place to regularly assess the service and ensure it was providing a quality service and keeping people safe.