• Care Home
  • Care home

Nevis House

Overall: Good read more about inspection ratings

Church Street, Hunslet, Leeds, West Yorkshire, LS10 2AY (0113) 277 1042

Provided and run by:
Aspen Hill Healthcare Limited

Latest inspection summary

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Background to this inspection

Updated 13 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors, a medicines inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Nevis House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Nevis House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 21 November 2023 and ended on 29 November 2023. We visited the location’s service on 21 and 28 November 2023.

What we did before the inspection

Before the inspection, we reviewed all the information we held about the service including information about important events which the service is required to tell us about by law. We reviewed feedback from other stakeholders. These included the local authority safeguarding team, commissioning teams, infection and prevention control team and Healthwatch Leeds. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with 5 people using the service and 5 relatives about their experience of the care provided. We observed care in the communal areas to help us understand the experience of people. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We gathered feedback from 1 healthcare professional.

We gathered information from several members of staff including the registered manager, deputy manager, nurses and care staff.

We reviewed a range of records. This included 3 people's care plans, risk assessments and associated information, and other records of care to follow up on specific issues. We also reviewed multiple medication records. We looked at 3 staff files in relation to recruitment, training, supervision and appraisals. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

Overall inspection

Good

Updated 13 December 2023

About the service

Nevis House is a care home providing personal and nursing care for up to 30 people aged 65 and over. At the time of the inspection, 29 people were living in the service.

People’s experience of using this service and what we found

People told us they felt safe and enjoyed living at Nevis House. One person told us, “I don't look upon myself as being in a home, I look upon myself as being at home.” Relatives also spoke positively about the home and were satisfied with the care and support given to their loved ones.

Overall, medicines were managed well but some areas for improvement were identified during our inspection. We have made a recommendation about the management of medication. Systems were in place to protect people from the risk of abuse and to manage any risks related to their care needs. There were enough staff working at the service to meet people's needs and there were adequate staff recruitment practices in place. There were systems in place to minimise the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service worked well with other healthcare professionals to meet the needs of people. Staff enjoyed working for the provider and told us they felt well supported.

Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly. People, relatives and staff told us the management team were always approachable and responsive to any issues raised.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 14 February 2023 and this is the first inspection.

The last rating for the service at the previous premises was Inadequate, published on 10 June 2022.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.