Nation Care Agency

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good. People were supported to maintain their independence in relation to their daily tasks of living and provided support when required.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to be as independent as possible with tasks of daily living and care workers supported them when required. Oner person said, “Yes OK with independence as needed. If I need something, I’ll call” and a relative told us, “Yes, independence is encouraged. Staff do a lot for my family member and encourage independence as well.”

Care workers felt confident when providing support as they regularly visited the same people and understood their support needs.

People’s care plans identified which aspects of their care they were able to manage themselves and where they required support from care workers. Information on the support provided during each visit was recorded by care workers.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.