Altogether Care - Care At Home Limited Christchurch

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff generally knew people well, understanding their preferences and dislikes in relation to their care. People described being treated as individuals. The registered managers and staff shared an ethos of treating people equitably and fairly, so their care and support met their individual needs.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Although some people had experienced a turnover in staff, staff generally knew people well, understanding their preferences and dislikes in relation to their care. A person commented, "I feel that I am being treated as an individual not as one of many. My care is for me, not anyone else, and that’s what I like."

The registered managers provided examples of how the service had worked in a truly person-centred way to promote people's wellbeing and social inclusion, supporting them towards an improved quality of life. For example, a person needed their care calls timed to enable them to rest after their regular therapy sessions. The office team worked closely with them to ensure their care calls were at suitable times. The person had fed back to them that this had enabled them to improve their quality of life.

The registered managers and staff shared an ethos of treating people equitably and fairly, so their care and support met their individual needs. Thorough assessments of need and care plans tailored to people's assessed needs helped ensure this equitable and fair treatment. Staff had annual training in equality and diversity. They also received nationally recognised training about learning disability and autism. This addressed the issue of barriers that people with a learning disability and autistic people might experience from day to day.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.