Camden Park House

Camden Park House is a residential care home providing accommodation and personal care to up to 13 people. The service primarily provides support to adults living with mental health conditions. At the time of our inspection there were 12 people using the service.

The care home is an adapted building which is spread across 3 floors. People had their own rooms and access to communal areas, including bathrooms, a kitchen, lounge/dining area and an enclosed garden/courtyard.

People’s experience of using this service and what we found

We were not assured that risks to people were fully assessed and safely managed. We found concerns regarding fire safety, people’s physical environment and risk assessments.

While people told us the food was good, the choices around when people could eat and the availability of hot meals were limited. This indicated that people were not always supported to have maximum choice and control of their lives.

Managers evaluated the quality of care and support provided to people. However, existing quality assurance processes were not always effective as they had not identified the issues we found at this inspection.

While people received care and support from regular staff who had the required skills, we found staff training were lacking in some areas. The service carried out recruitment checks to make sure only the suitable staff were employed.

People were protected from risks of abuse. They also received their medicines on time and by trained staff.

Staff assessed people’s health and care needs regularly. Staff also promoted people's health and wellbeing by making sure they had appropriate access to healthcare services. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care and support from a caring staff team and were involved in making decisions about their care. Staff supported people to remain socially engaged by participating in various activities.

Managers were approachable and promoted effective communication between people and staff. There was a positive culture where people lived in harmony and where staff showed they were passionate about their work.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service, under a previous provider, was good (published 30 November 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Enforcement and Recommendations

We have identified breaches in relation to assessing risks to people, person-centred care and good governance.

We have made a recommendation about staff training.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.