- Care home
Ferndale Residential Care Home
Report from 15 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 15 May to 03 June 2024. Ferndale Residential Care is a care home providing personal care for up to 17 people. At the time of our assessment there were 16 people using the service, this included people living with dementia and age-related frailties. We assessed a total of 5 quality statements from the safe, caring and responsive key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Though the assessment of these five quality statements indicated areas of good practice since the last inspection, our overall rating remains good. Risks to people were identified and managed effectively. People were consistently protected from abuse and improper treatment. Managers and staff demonstrated their awareness of the importance of promoting people’s rights and independence. Staff had been recruited safely. Governance measures were effective in identifying service shortfalls and assessed, monitored and mitigated risks relating to people’s health, safety and welfare.
People's experience of this service
People were supported to be included in their day to day care; when supporting people, staff were observed taking their time, were encouraging and demonstrated care and kindness. One person told us, “It’s very nice here, they are good to me.” Relatives spoke highly of the support their loved ones received and told us there were enough staff to support them. Comments included, “The staff are extremely well trained to do their job, and there are always plenty of them about, and I get to know them, some of them well”. Our observations confirmed this. Staff understood their duty to respond to, and report safeguarding concerns. People told us they felt safe, a person said, “Staff keep me safe”. People were engaged, stimulated, and they had opportunities to partake in group or individual activities. Visiting hours were open to suit people; we saw family visiting in the service and joining a coffee morning with their loved ones.