Archived: Mayfield View Care Home

Updated 17 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The first day of the inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The second day was carried out by one inspector.

Service and service type

Mayfield View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and commissioning teams. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with eight people who used the service and five relatives about their experience of the care provided. We spoke with 15 members of staff including the registered manager, deputy manager, a registered nurse, senior care workers, care workers and the chef. We spoke to a visiting health professional. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We asked the registered manager to send us further documents after the inspection. They were received promptly and considered as part of the inspection.

Updated 17 October 2019

About the service

Mayfield View is a residential and nursing home situated in Ilkley. The home provides accommodation, personal care and nursing care for up to 80 older people and people living with dementia. Mayfield View accommodates people over four separate communities, each of which has separate adapted facilities. At the time of this inspection two communities were open and there were 29 people living at the service.

People’s experience of using this service and what we found

People’s care needs were assessed, and they received good quality person centred care from staff who understood their needs well. People and relatives praised the standard of care and said staff were kind and caring.

The home and the grounds had been designed to meet people’s needs. The environment was attractive, homely and spacious. There was a very wide range of facilities available to people who lived at the home. People were able to access diverse individual and group activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were knowledgeable and received training, supervision and support to carry out their roles effectively. Staff were committed to providing person centred care and fulfilling opportunities for people.

Medication was managed safely. There were close links with health professionals and other agencies to ensure people's health needs were met and changes responded to promptly

The home was well supported by a team of professional leads. A range of detailed quality checks were in place. Any issues identified were addressed promptly.

The registered manager provided people with leadership and promoted a supportive and inclusive team culture. They were passionate about continuing to improve the quality of the service. Staff felt well supported and were enthusiastic and involved in the ongoing development of the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.