14 & 17 October 2014
During a routine inspection
This unannounced inspection was carried out on the 14 and 17 October 2014.
Cooperscroft provides accommodation, support and treatment for up to 60 people who require nursing and personal care; some of whom may be living with dementia. At the time of the inspection there were 57 living in the home.
The home had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
At our last inspection on the 10 September 2014, we told the provider to ensure staff followed the appropriate processes to ensure the safe handling, recording and administration of medicines when given covertly. During this inspection we found that our concerns had been addressed and safe medication systems were in place.
The provider had effective recruitment processes in place, but there were was not always sufficient staff employed.
People’s needs had been assessed, and however not all care plans took account of people’s individual care and treatment needs, preferences, and choices.
There were risk assessments in place that gave guidance to the staff on how risks could be minimised. There were systems in place to safeguard people from the risk of abuse and medicines were managed safely. Occasionally risk was over managed.
Staff had appropriate training, supervision and support, and those who had been trained understood their roles in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
People were supported to have sufficient food and drinks in a caring and respectful manner.
People were supported to access other health and social care professionals when required. They were also enabled to maintain close relationships with their family members and friends.
The provider had a formal process for handling complaints and concerns. They encouraged feedback from people and acted on the comments received to improve the quality of the service.
We identified one breach to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 during our inspection. You can see what action we asked the provider to take at the back of the full version of this report.