Waterside

Updated 9 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by a single inspector over the course of two days.

Service and service type

Waterside is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection we reviewed the information we held about the service which included the previous inspection report and we used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also used information from notifications of incidents that the provider is required to send to us. We used all of this information to plan our inspection.

During the inspection

We spoke with four people using the service about their experience of the care provided. We spoke with five members of staff which included the registered manager, the chef and three care workers. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included four people’s care records and four medicines records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one social care professional who regularly visit the service.

Updated 9 August 2019

About the service

Waterside is a residential care home that was providing personal care to 30 people aged 65 and over at the time of the inspection. The service can support up to 48 people. The home is split into three units, each with its own communal areas for dining and a lounge area. At the time of our inspection, one of the units was not in use.

People’s experience of using this service and what we found

People told us they felt safe with the care workers. Risks to people’s care were assessed and there were clear guidelines for care workers in mitigating these. There were enough care workers available to provide people with care. People were supported safely with their medicines. The provider investigated accidents and incidents to learn from these and help prevent risks of repetition.

People were involved in the initial and ongoing assessment of their needs. People received support from care workers who were properly inducted, trained and supported to provide people with care. People were supported appropriately with their nutritional and healthcare needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us care workers were kind and respected their privacy and dignity. People received personalised care that met their needs. Complaints about care were properly investigated.

The provider was committed to delivering high quality care and care workers understood their responsibilities. The provider engaged people and staff members in the ongoing delivery of care and made changes in line with people’s feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At our last inspection the service was rated Good. (Published 9 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.