20 June 2023
During an inspection looking at part of the service
Bliss Care Home is a care home providing personal and nursing care to up to 15 people. At the time of our inspection there were 15 people using the service. The home is split over 3 separate floors, people have their own rooms with some shared communal facilities.
People’s experience of using this service and what we found
People and their relatives gave us positive feedback on their experience of using the service. One person said, “There is always someone here when you need them, we are like one big family.”
Care and treatment were planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. Staff had received appropriate training. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. Medication was dispensed by staff who had received training to do so.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The manager had systems in place to monitor the service, measure outcomes for people and make improvements where needed
Rating at last inspection.
The last rating for this service was good (published 29 December 2017).
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This inspection was carried following a safeguarding concern. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. This report only covers our findings in relation to the key questions Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.