Elle Jay Aesthetics Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Peoples’ needs were assessed, and care and treatment were delivered in line with current legislation, standards and evidence-based guidance supported by clear pathways and tools. People were involved in making decisions about their care and treatment and the clinician provided advice to support them during this process. The clinician who owned the service regularly reviewed people’s care to ensure they achieved the best possible outcomes from treatment. Where appropriate patients gave consent for any treatment required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from people using the service was positive. People felt involved in any assessment of their needs and felt confident the clinician understood their individual and cultural needs.

The clinician was aware of the needs of the local community. People’s records highlighted any specific individual needs, such as the requirement for longer appointments or for a translator to be present. The clinician checked people’s health, care, and wellbeing needs during pre-assessment appointments.

The clinician used appointments to complete a review of people’s wider health and wellbeing. The clinician had effective systems to identify people with previously undiagnosed conditions. This ensured they were not providing treatments for people who needed this from their GP. In these cases, the clinician provided recommendations for other wellbeing treatments to help people build their confidence and self-esteem.

People said they were given relevant information about the treatment options and the potential risks. They found the clinician to be skilled and knowledgeable about best practice guidance.

The clinician who owned the service was registered with external organisations such as Safe Face a Government-Approved Register for Medical Aesthetic Treatments. The clinician attended meetings and conferences nationally to ensure they had access to the latest guidance and training.

The clinician who owned the service worked within national guidance. As well as updates on the treatments provided, they also received national alerts on medicines and equipment safety.

People had no concerns with how referrals were made on to other services and their GP.

The clinician who owned the service had a network of local people they could refer people to as well as their own GP. This included dermatologists and physiotherapists.

We did not receive any feedback from partners, but the clinician showed us evidence of the people and organisations they worked with. The score for this quality statement is based on this evidence.

The clinician who owned the service had policies in place which clearly set out the processes to follow for making referrals and keeping people informed of their continuing health care needs.

People appreciated the additional advice and guidance on healthier lifestyles which the clinician gave them during treatments.

The clinician who owned the service ensured people received additional advice and guidance on living healthy lifestyles to compliment the treatment they received.

The clinician had information for people to read and leaflets available about treatments and living healthier lifestyles.

People said they received good outcomes due to the expertise of the clinician treating them.

The clinician who owned the service kept clear records so that outcomes for people could be closely monitored and changes to treatment could be made if needed to improve the outcome.

The clinician had processes in place for monitoring and improving outcomes. This included taking before and after photographs throughout treatments so progress could be seen by the person receiving treatment.

People were asked to read and sign consent forms. These were discussed before each treatment was provided.

The clinician who owned the service recognised the importance of ensuring someone had the capacity to agree to treatment. They did not offer treatment to people who were unable to do this.

The clinician who owned the service and staff were trained in the Mental Capacity Act. They understood its guiding principles and how to ensure someone had the capacity to consent to treatment. Consent forms detailed the type of treatment the person was receiving so it was clear what treatment they were agreeing to. People signed consent forms for photographs if these were to be used for marketing purposes.