5 December 2011
During an inspection looking at part of the service
People told us that they were extremely happy with the service and felt staff went the extra mile to provide them with a service. We were told that people were ''Highly satisfied with the home'', ''You wouldn't even get this level of care if you were being looked after by your relatives, as the girls are so much more patient'' and ''The girls are very helpful and kind''. People and relatives told us that they felt confident to raise concerns and found these were always looked into, and action was taken.
People felt they led quite rich lives and were able to continue with hobbies they had previously enjoyed. People said ''You can really do as you please here, get up when you want and go out when you want'' and ''I still go walking everyday and into Redcar to visit friends''. People told us that there were a range of activities going on throughout the home. Relatives told us about the recent meetings and how the manager was very approachable. People really appreciated the support staff offered.